Shipping and Returns Policy

Shipping and Returns Policy

Returns & Exchanges:


At Mum&Choupinou , we do our best to ensure that our

product descriptions are as detailed as possible so that you do not encounter

no surprise when you receive our products. We want our

customers know exactly what they are ordering.


Order Cancellation Policy:


We pride ourselves on our ability to quickly process

all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, email us at as soon as possible.


A large majority of in-stock items are processed and/or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or dispatched .

No request to cancel your order can be taken into account if it has already been processed.


Address error:


It is your responsibility to verify the accuracy of this

address and to contact us very quickly to specify a

change. This can only be done if your

order has not yet been processed.


We cannot be held responsible for information

incorrect shipping. We are also not responsible for

refused or undeliverable orders (addresses inaccessible, addresses


In the latter cases, these parcels can be returned to us,

but not always.


If your order is returned to sender, we will

will propose the refund of your order deducted from the shipping costs or

we will offer you a reshipment, according to your choice.


You are not eligible for reshipment or refund

of your order as long as your package has not been received by the sender.


Return policy :


We accept returns* for any reason! That

you are dissatisfied or have simply changed your mind. OUR

return policy is 14 days from the time you receive your

products. If for any reason you are not satisfied, just

complete this return form . Sign it then send it with your package to the address we will give you when you write to our support.